Help & FAQs

If you still need assistance, please email us at info@takawear.net


How can we help?

Shipping

Enjoy Free Shipping Worldwide with Our Partners FedEx

We're thrilled to offer complimentary shipping on all orders, wherever you are in the world! 

Your order will be promptly dispatched within 3 days of placement.

Prompt Dispatch and Transparency

Rest assured, we prioritize efficiency. Should any unforeseen delays arise, we'll notify you within 48 hours of your order placement. Your satisfaction is our priority.

Swift Delivery with Reliable Partners

We entrust your deliveries to renowned carriers like FedEx and DHL, ensuring your package reaches you swiftly within 3-5 business days.

Personalized Touches Available

Want to add an extra special touch to your order?Optfor our special gift wrapping or include a personalized note – just let us know your preferences!

Important Notice Regarding Duties and Taxes

While we handle the shipping, please be aware that any additional duties or taxes imposed by local authorities are the responsibility of the recipient. We advise checking your local regulations prior to placing your order.

Please Ensure Accurate Address and Contact Information

To ensure seamless delivery, kindly double-check that your shipping address and phone number are entered correctly during checkout. Accurate details help our carriers deliver your order promptly and without hassle.

Thank you for your attention to detail!

We look forward to serving you.

Returns & Exchanges

We're delighted to accept returns of unworn items in their original condition, complete with all original tags attached, within 7 days of receipt.

However, as a smaller, independent business, we're currently unable to offer free returns. You'll be responsible for covering the freight cost for returning your item(s) to our warehouse in France or Turkey.

Please email us at info@takawear.com with your order number and return request, and we'll provide you with the necessary instructions.

Upon receipt of your returned item, you'll be eligible for a refund. For items returned beyond this timeframe, we reserve the right to decline the return.

Please note that we cannot refund items items that appear to have been worn or washed, items not in their original condition, or items with their security tags removed. Every aspect of the garment must be free from signs of wear and odor. 

Thank you for your understanding and collaboration.

Sizing

Our sizes are generally true to size, although the fit may vary slightly depending on the silhouette. If you're unsure, please don't hesitate to reach out to us for assistance in selecting the best size for you.

Since we work with fine fabrics and flowy silhouettes, if you find yourself between sizes, we recommend sizing up for a more comfortable fit. Many of us personally enjoy opting for a size up. Our Standard Sizes range from XS to XL.

We hope to help you discover true happiness in our comfortable silhouettes and luxurious fabrics that feel wonderful against the skin.

Get in touch

Have questions about your order, or a general enquiry?